Shipping

Shipping fees for orders will be calculated and displayed during the checkout process. We process orders from Monday to Friday, excluding weekends and holidays. Please note that processing time may vary depending on the availability of the items and order volumes.

Once your order has been processed, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking information to be updated.

We offer standard shipping options, and delivery times vary depending on your location. For expedited shipping or special delivery requests, please contact our customer service team.

Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. We are not responsible for any lost or stolen packages after they have been marked as delivered by the courier.

For international orders, please be aware that customs clearance procedures may cause delays beyond our control. Import duties, taxes, and customs fees are the responsibility of the recipient and may be charged upon delivery.

Return & Exchange

We want you to be completely satisfied with your purchase from Jennissmore. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy within 30 days of receiving your order.

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item(s) and process your request.

Please note the following conditions for returns and exchanges:

• Items must be in their original condition, unworn, and with tags attached.
• Returns and exchanges are subject to inspection and approval by our team.
• Shipping fees for returns and exchanges are the responsibility of the customer, unless the return or exchange is due to our error.

Once your return or exchange is received and processed, we will issue a refund to the original payment method or send out the exchanged item(s) as requested.

Contact Information

If you have any further questions or need assistance with your order, please don't hesitate to contact our customer service team.

Email: [email protected]

We are here to serve you!